Shipping policy
Shipping Policy
Docklane Tech works to get your technology delivered quickly and securely.
Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
During high-volume sales periods, new product launches, or holidays, processing times may be longer.
Shipping Times
Estimated shipping times begin after your order has been processed:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–3 business days, where available
- International Shipping: 7–21 business days, depending on destination and customs processing
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout unless a free-shipping promotion is clearly stated. Any applicable duties, taxes, customs fees, or import charges for international orders are the responsibility of the customer.
Tracking Information
Once your order ships, we will send a shipping confirmation email with tracking information when available. Tracking may take up to 48 hours to update after the shipment is accepted by the carrier.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately at [support@yourstore.com] if you need to update an address.
Docklane Tech is not responsible for delays, loss, or extra costs caused by an incorrect or incomplete address submitted at checkout.
Lost, Stolen, or Damaged Packages
If your package appears lost, stolen, or damaged in transit, please contact us within 7 days of the expected delivery date at [support@yourstore.com]. We will work with the shipping carrier to investigate and determine the appropriate resolution.